Terms of service

Welcome to Aqusten.

These Terms of Conditions outline how our website operates and how you, as a visitor or customer, interact with our store. By accessing or purchasing from Aqusten, you agree to follow these terms. We’ve written everything in a clear and honest way so you can feel comfortable and confident while shopping with us.

Aqusten is built around a simple idea — pets are family. As pet lovers ourselves, we understand how important comfort, safety, and convenience are when it comes to caring for your dog or other companions. That’s why every product you see in our store is selected with real-life usability in mind, especially within the portable pet water bottle category.

1. About Aqusten

Aqusten is an online store focused on practical and thoughtfully selected pet products, especially portable water bottles designed for everyday use — whether you’re traveling, walking, or spending time outdoors with your pet.

We carefully choose products that we would personally consider using for our own pets. This mindset guides everything we do — from product selection to customer experience.

2. Use of Our Website

When you use our website, you agree to:

  • Provide accurate and up-to-date information when placing an order
  • Use the website only for lawful purposes
  • Avoid any activity that may harm the website or interfere with its operation

We aim to keep our platform safe and accessible for everyone. Misuse of the site may result in restricted access.

3. Product Information

We do our best to present clear and accurate descriptions of all products. Each item is listed with details based on supplier information, customer preferences, and our own research into what pet owners find useful.

However, slight variations in color, packaging, or minor design details may occur depending on availability and manufacturing updates.

Our goal is always to ensure that what you receive meets your expectations in both function and usability.

4. Orders and Acceptance

Once you place an order, you will receive a confirmation email. This confirms that we’ve received your order — not that it has been shipped yet.

Orders are typically processed within 1–3 business days.

In rare situations, an order may need to be adjusted or canceled — for example, due to inventory issues or incorrect information. If that happens, we will contact you as soon as possible using the details you provided.

5. Pricing and Payments

All prices are listed clearly on our website.

We accept secure payments through trusted providers, including:

  • Visa
  • Mastercard
  • American Express
  • Visa Electron
  • Maestro
  • JCB
  • Discover
  • Diners Club

Your payment information is processed securely, and we do not store sensitive card details on our servers.

6. Shipping and Delivery

We offer free shipping on all orders.

  • Processing Time: 1–3 business days
  • Delivery Time: 6–13 days (depending on location)
  • Carriers: USPS, UPS, LuWei Ordinary US, FedEx

Once your order is shipped, you’ll receive tracking information so you can follow your package.

Delivery times are estimates and may vary slightly due to logistics conditions.

7. Returns and Refunds

We offer a 30-day return window from the date of delivery.

To be eligible for a return:

  • The product must be unused
  • The item must be in its original condition

Return processing is completed within 10 days after we receive the item.

We cover return shipping costs for eligible returns.

Used items are not eligible for refunds. Customers are responsible for ensuring the product meets their needs before use.

8. Customer Support

Our support team is here to help you with any questions or concerns.

For detailed inquiries, please visit our Contact page on the website.

We’ve trained our support team to respond with care, clarity, and respect — just like we would expect ourselves.

9. Product Use and Care

Our products are designed to make everyday life with your pet easier and more enjoyable.

However, proper usage is important. We recommend:

  • Following any instructions provided with the product
  • Supervising your pet during initial use
  • Ensuring the product is suitable for your pet’s size and habits

Every pet is different, and understanding your pet’s behavior will help ensure the best experience.

10. Intellectual Property

All content on the Aqusten website — including text, images, branding, and layout — is owned by Aqusten and may not be copied, reused, or distributed without permission.

11. Privacy and Data

We respect your privacy.

Your personal information is used only to:

  • Process orders
  • Provide customer support
  • Improve your shopping experience

For full details, please refer to our Privacy Policy.

12. Changes to Terms

We may update these Terms occasionally to reflect improvements or changes in our services.

When updates are made, they will be posted on this page. Continued use of the website means you accept the updated terms.

13. Contact Information

If you have any questions about these Terms, feel free to reach out:

Email: support@aqusten.shop
Phone: +1 (973) 336-7363
Address: 73 Carlisle Ave, Paterson, New Jersey 07501, United States