Privacy policy

At Aqusten, we understand that trust is not something given lightly — it’s built over time through honesty, transparency, and consistency. As pet lovers ourselves, we know that the people who shop with us care deeply about their companions. That same level of care extends to how we handle your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our store.

1. Information We Collect

When you interact with Aqusten, we collect certain information to ensure your experience is smooth, secure, and personalized.

This may include:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely through trusted providers)
  • Order history and preferences

We may also collect basic technical information such as:

  • Device type
  • Browser type
  • IP address
  • Pages visited on our site

This helps us understand how visitors use our website so we can improve it over time.

2. How We Use Your Information

We use your information in a responsible and practical way to support your experience with Aqusten.

This includes:

  • Processing and delivering your orders
  • Sending order confirmations and updates
  • Responding to your questions or requests
  • Improving our website and product selection
  • Preventing fraudulent activity

We focus on using your information only where it genuinely helps serve you better.

3. Payment Security

Your payment information is handled through secure and trusted payment gateways.

We accept payments via:

  • Visa
  • Mastercard
  • American Express
  • Visa Electron
  • Maestro
  • JCB
  • Discover
  • Diners Club

We do not store your full card details on our servers. Transactions are encrypted and processed using industry-standard security practices.

4. Sharing Your Information

We only share your information when necessary to operate our business effectively.

This may include trusted partners such as:

  • Payment processors
  • Shipping carriers (USPS, UPS, FedEx, LuWei Ordinary US)
  • Service providers that help us run our website

These partners only receive the information needed to perform their specific role.

We do not share your personal information for unrelated purposes.

5. Cookies and Tracking

Like most modern websites, Aqusten uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep items in your cart
  • Understand how users interact with our site

You can choose to disable cookies through your browser settings, though some features of the website may not function as smoothly.

6. Your Rights and Choices

You have control over your personal information.

You can:

  • Request access to your data
  • Ask for corrections to inaccurate information
  • Request deletion of your data (where applicable)

If you’d like to make any of these requests, simply contact us and we’ll assist you.

7. Data Retention

We keep your information only as long as necessary to:

  • Complete your orders
  • Provide support
  • Meet legal and operational requirements

Once your data is no longer needed, it is securely removed or anonymized.

8. Protecting Your Information

We take reasonable steps to protect your information using:

  • Secure servers
  • Encrypted connections (SSL)
  • Trusted third-party systems

While no system is completely immune to risk, we continuously work to maintain a safe environment for your data.

9. Third-Party Links

Our website may contain links to external websites. These sites operate independently, and we recommend reviewing their privacy policies separately.

10. Children’s Privacy

Aqusten is intended for general audiences and not specifically directed toward children. We do not knowingly collect personal information from minors.

11. Updates to This Policy

We may occasionally update this Privacy Policy to reflect improvements or changes in our services.

Any updates will be posted here so you always have access to the latest information.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us anytime:

Email: support@aqusten.shop
Phone: +1 (973) 336-7363
Address: 73 Carlisle Ave, Paterson, New Jersey 07501, United States

We typically respond within 1–2 business days.

For more ways to reach us, please visit our Contact page.