Payment Policy

At Aqusten, we want your shopping experience to feel simple, secure, and reliable from start to finish. When you’re buying something for your pet, the last thing you should worry about is how your payment is handled.

This page explains how payments work on our store and what you can expect during checkout.

1. Accepted Payment Methods

We offer a range of widely used and trusted payment options so you can choose what works best for you.

You can complete your purchase using:

  • Visa
  • Mastercard
  • American Express
  • Visa Electron
  • Maestro
  • JCB
  • Discover
  • Diners Club

All payments are processed in a secure environment through trusted payment providers.

2. Secure Transactions

Your payment security is extremely important to us.

When you enter your payment details on our website:

  • The connection is encrypted using secure technology (SSL)
  • Your sensitive information is handled by certified payment processors
  • We do not store full card details on our servers

This means your financial information remains protected throughout the transaction process.

3. Payment Confirmation

Once your payment is successfully completed, you will receive a confirmation email.

This email will include:

  • Your order details
  • Payment confirmation
  • A summary of your purchase

If you do not receive this email, we recommend checking your spam or promotions folder.

4. Currency and Charges

All prices displayed on our website are clearly shown at checkout.

Depending on your bank or payment provider, there may be:

  • Currency conversion fees
  • International transaction charges

These are set by your payment provider and are outside of our control.

5. Payment Issues

If your payment is declined or unsuccessful, it may be due to:

  • Incorrect card details
  • Insufficient balance
  • Bank security restrictions

We recommend double-checking your information or contacting your bank for assistance.

If you continue to experience issues, our support team is here to help guide you.

6. Order Processing and Payment

Orders are only processed after payment has been successfully completed.

Once payment is confirmed:

  • Your order enters processing (1–3 business days)
  • You will receive shipping updates once dispatched

7. Fraud Prevention

To maintain a safe shopping environment, we may review certain orders for verification.

This helps protect both customers and our store from unauthorized transactions.

If additional verification is needed, we will contact you using the details provided at checkout.

8. Customer Support

If you have any questions about payments or need assistance, feel free to reach out.

For more details, please visit our Contact page on the website.

9. Final Note

At Aqusten, we believe that trust is built through clarity and consistency. From selecting products to completing your purchase, we aim to make every step feel straightforward and dependable.

We appreciate the trust you place in us when choosing products for your pet.

Aqusten
Email: support@aqusten.shop
Phone: +1 (973) 336-7363
Address: 73 Carlisle Ave, Paterson, New Jersey 07501, United States