Shipping policy

At Aqusten, we know that when you order something for your pet, you’re not just making a purchase — you’re preparing for a moment. Whether it’s a walk in the park, a long trip, or simply making daily care easier, timing matters. That’s why we’ve built our shipping process to be as smooth and transparent as possible.

This page explains how our shipping works, what you can expect, and how we support you along the way.

1. Order Processing Time

Once you place an order, our team begins preparing it for shipment.

  • Processing Time: 1–3 business days

During this time, we confirm your order details, prepare the item, and arrange it for dispatch through our shipping partners.

Orders are processed Monday through Friday (excluding holidays). Orders placed on weekends or holidays will begin processing on the next business day.

2. Delivery Time

After your order has been shipped, delivery typically takes:

  • 6–13 days

Delivery times may vary slightly depending on your location, carrier operations, and seasonal demand. We always aim to move your order through the process as efficiently as possible.

3. Shipping Cost

We offer free shipping on all orders.

There are no hidden shipping fees added at checkout — the price you see is the price you pay.

4. Shipping Carriers

To ensure reliable delivery, we work with established shipping partners, including:

  • USPS
  • UPS
  • FedEx
  • LuWei Ordinary US

The carrier used for your order may vary depending on logistics and delivery efficiency.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

This allows you to follow your package as it moves toward your delivery address.

If you don’t see the email, we recommend checking your spam or promotions folder.

6. Address Accuracy

To avoid delays, please ensure that your shipping address is complete and accurate at checkout.

If you notice an error in your address after placing an order, contact us as soon as possible. We will do our best to assist before the order is dispatched.

7. Delivery Experience

We work hard to ensure that your order arrives in good condition and within the expected timeframe.

However, delivery conditions can sometimes vary due to:

  • Weather disruptions
  • High shipping volumes
  • Carrier delays

If your package takes slightly longer than expected, we appreciate your patience and understanding.

8. Multiple Items

If you order multiple items, they may arrive in separate packages depending on availability and shipping arrangements.

Each shipment will have its own tracking information where applicable.

9. Delayed or Missing Orders

If your order appears delayed beyond the expected timeframe or you haven’t received it, please reach out to us.

Our support team will review the situation and assist you in tracking down your package.

10. Damaged Items During Shipping

If your item arrives damaged, please contact us within a reasonable time after delivery.

We may request photos of the item and packaging so we can understand the issue and help you with the next steps.

11. Customer Support

We’re here to help you at every stage of your order.

For additional assistance, please visit our Contact page on the website.

Our support team is trained to provide clear, helpful, and respectful communication — because we know how important your pet’s needs are.

12. Final Note

At Aqusten, we treat every order with care because we understand what it represents — comfort, convenience, and care for your pet.

We continuously work to improve our delivery experience so that when your package arrives, it meets your expectations in both quality and timing.

Aqusten
Email: support@aqusten.shop
Phone: +1 (973) 336-7363
Address: 73 Carlisle Ave, Paterson, New Jersey 07501, United States