FAQ's
We know that when you’re shopping for your pet, you want clear answers without having to search too much. This page covers the most common questions we receive so you can quickly find what you need.
Orders & Processing
How long does it take to process my order?
Orders are usually processed within 1–3 business days. During this time, we prepare and organize your order for shipment.
Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible. We’ll do our best to assist before your order is processed.
Shipping & Delivery
How long does delivery take?
Delivery typically takes 6–13 days after your order has been shipped.
Do you offer free shipping?
Yes, we provide free shipping on all orders.
Which carriers do you use?
We work with trusted carriers such as USPS, UPS, FedEx, and LuWei Ordinary US.
Will I receive tracking information?
Yes, once your order is shipped, you’ll receive a tracking number by email.
Products & Usage
Are your products suitable for all pets?
Our products are designed for general everyday use. We recommend reviewing product details to ensure it fits your pet’s size and needs.
How do I use the portable water bottle?
Each product is designed for easy use during walks, travel, or outdoor activities. Instructions are typically included with the product.
Can I use it for both dogs and other pets?
Yes, many of our products can be used for different types of pets, depending on size and behavior.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery.
Can I return a used product?
For hygiene reasons, we only accept returns for items that are unused and in original condition.
How long does it take to receive a refund?
Once your return is received, refunds are processed within up to 10 days.
Do I need to pay for return shipping?
No, return shipping is covered for eligible returns.
Payments & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Visa Electron, Maestro, JCB, Discover, and Diners Club.
Is my payment information safe?
Yes, all transactions are processed securely using encrypted connections and trusted payment providers.
Support & Contact
How can I contact Aqusten?
You can reach us anytime using the details below:
Email: support@aqusten.shop
Phone: +1 (973) 336-7363
We usually respond within 1–2 business days.
Where can I find more information?
You can visit our Shipping Policy, Refund Policy, or Terms of Conditions pages for detailed information.
Still Need Help?
If your question isn’t listed here, feel free to reach out. We’re always happy to help.
At Aqusten, we believe support should feel simple, clear, and human — because every customer deserves that.
Aqusten
Email: support@aqusten.shop
Phone: +1 (973) 336-7363
Address: 73 Carlisle Ave, Paterson, New Jersey 07501, United States